At HimRootz, we strive to deliver pure and high-quality Himalayan products. Due to the nature of our food items, we follow a strict but fair refund and cancellation policy.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
- Once the order is shipped, it cannot be cancelled.
To cancel an order, please contact us immediately through our website or email.
Returns & Refunds
We accept returns only in the following cases:
- Damaged product received
- Wrong product delivered
- Product quality issue (valid reason)
Return Process
- You must inform us within 24–48 hours of delivery
- Share clear images/videos of the product as proof
- Our team will verify the issue before approving the return/refund
Refund Process
- Once approved, refunds will be processed within 5–7 business days
- Refund will be credited to the original payment method
Non-Returnable Items
- Opened or used products
- Products damaged due to improper handling after delivery
- Change of mind or taste preferences
Cash on Delivery (COD) Orders
- For COD orders, refunds (if applicable) will be processed via bank transfer after verification
Contact Us
For any issues related to refunds or cancellations, please contact us through our website.
We appreciate your trust in HimRootz and are committed to providing products that are pure from Uttarakhand roots 🌿